Shipping policy

SHIPPING POLICY

Last Updated: August 17, 2026

This Shipping Policy applies to orders placed through nivacedar.com.

Order Processing

Orders generally require 2–7 business days to process before shipment.

Business days exclude weekends and applicable public holidays. Processing may include:

  • Payment verification;
  • Order review;
  • Product preparation;
  • Packaging; and
  • Transfer to the shipping carrier.

Processing time is separate from transportation time.

Processing may take longer during holidays, promotional periods, severe weather, public emergencies, or periods of unusually high order volume.

Transportation and Delivery Time

Transportation time varies according to:

  • The delivery destination;
  • The selected shipping service;
  • Carrier network conditions;
  • Customs and import procedures;
  • Local delivery conditions;
  • Weather or public emergencies; and
  • The accuracy of the shipping information provided.

Delivery dates shown at checkout, in tracking information, or in customer communications are estimates and are not guaranteed unless we expressly state otherwise.

Shipping Charges

Available shipping methods and applicable shipping charges are displayed at checkout before payment.

Shipping costs may vary based on the destination, selected service, order value, package size, and package weight.

Tracking Information

When tracking is available, the tracking number will be sent to the email address provided with the order after the package has been transferred to the shipping carrier.

Tracking information may require several business days to update after shipment. Carrier scans and tracking events are managed by the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate:

  • Recipient name;
  • Street address;
  • Apartment or unit number, if applicable;
  • City, state, and postal code;
  • Country; and
  • Contact telephone number.

Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after processing begins.

Additional costs resulting from an incorrect or incomplete address may be the customer’s responsibility, to the extent permitted by law.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, customs inspections, brokerage charges, or other fees imposed by the destination country.

Unless checkout expressly states that these charges are included, the recipient is responsible for charges assessed by local authorities.

Customs processing may delay delivery and is outside our direct control.

Delayed Packages

A delay or lack of tracking updates does not necessarily mean that a package has been lost.

If tracking has not updated for an extended period or your estimated delivery window has passed, contact us at ZekeGrody195258@hotmail.com with your order number.

We will review the tracking information and, where appropriate, contact the carrier or shipping partner. A final resolution may depend on the completion of the carrier’s investigation.

Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it:

  1. Check your mailbox and the surrounding delivery area;
  2. Ask household members, neighbors, building staff, or reception personnel;
  3. Review any delivery notice left by the carrier;
  4. Contact the shipping carrier; and
  5. Notify us promptly if the package remains missing.

We will provide reasonable assistance with the investigation. Any available resolution will depend on the carrier’s findings and applicable law.

Damaged or Incorrect Products

Inspect your order after delivery.

If a product is damaged, defective, or incorrect, contact us promptly and provide:

  • Your order number;
  • A description of the problem;
  • Clear photographs of the product; and
  • Photographs of the packaging and shipping label.

The claim will be reviewed in accordance with our Return and Refund Policy.

Separate Shipments

Products from the same order may be shipped separately. If this occurs, you may receive multiple tracking numbers, and the packages may arrive on different dates.

Contact Us

For shipping-related questions:

Store: nivacedar.com
Email: ZekeGrody195258@hotmail.com
Phone: +1 231-600-4765